Last updated: 30 May 2023
At Counselling Line, we take your privacy and the protection of your personal information seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the privacy laws and regulations in Australia.
We may collect personal information from you when you interact with our website, contact us, making a booking and engaging in our counselling services. This may include your name, age, contact details, demographic information, and any other information you voluntarily provide to us.
The personal information we collect is used for the purpose of providing you with our counselling services, responding to your inquiries, and improving our website and services. We may also use your information for administrative and legal purposes, such as record-keeping and complying with our legal obligations.
We may disclose your personal information to third-party service providers who assist us in delivering our services, such as booking platforms or payment processors. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
In certain circumstances, we may be required to disclose your personal information to comply with legal obligations or protect our rights and the safety of others. However, we will only disclose the minimum amount of information necessary in these situations.
We take reasonable steps to ensure the security of your personal information to protect it from unauthorised access, use, disclosure, alteration, or destruction. Our website and data systems are regularly monitored and maintained to safeguard your information.
You have the right to access and correct the personal information we hold about you. If you would like to review or update your information, please contact us using the details provided below.
Our website may use cookies and other tracking technologies to enhance your browsing experience and collect statistical information about the usage of our website. You have the option to disable cookies through your browser settings, although this may affect certain functionalities of the website.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us.
We are committed to addressing your privacy concerns and ensuring the confidentiality and security of your personal information.